Refund Policy
We want you and your pup to love BusyPup.
If something isn’t right, we’ll always do our best to make it right.
30-Day Returns
We offer a 30-day hassle-free return policy from the date your order is delivered.
To be eligible for a return or refund:
Your item must be unused and in its original condition
Proof of purchase is required
If your return is approved, we’ll provide you with next steps.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery with:
Your order number
A brief description of the issue
Clear photos of the item
We’ll arrange a replacement or refund as quickly as possible.
Non-Returnable Situations
For hygiene and safety reasons, items that have been used, chewed, or heavily worn may not be eligible for return.
In some cases, a return may not be required and a refund will be issued directly.
Refunds
Once your request is approved:
Refunds are processed back to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank
Return Shipping
If a return is required, customers are responsible for return shipping costs unless the item is faulty or damaged.
Return instructions will be provided once your request is approved.
Need Help?
If you have any questions or concerns, please reach out to us at:
📧 support@busypup.co

We’re always happy to help.
BusyPup Promise
✔ 30-Day Hassle-Free Returns
✔ Tracked Shipping on Every Order
✔ Friendly, Australian-based Support